Refund Policy

This Refund Policy restates the refund terms in section 7 of our Terms of Service. If the two ever differ, the Terms of Service apply.

1. Refunds

You can request a refund within 7 days of purchase. Credits you have already used are charged at the price you paid for them, and the rest of your payment is refunded. Unused credits from that subscription period or credit pack are removed from your account, and if a friend invited you, the referral credits they earned from that payment are removed from theirs. After 7 days, payments are non-refundable except where required by law.

2. Failed generations and quality issues

If a generation fails, or a paid render completes with a clear technical defect (for example a distorted face or broken motion), users can contact us within 48 hours at support@aipet.video or via Help & Feedback. We review confirmed failures and quality issues and may restore credits. Subjective dissatisfaction or stylistic preference does not qualify.

3. Payments and subscriptions

Payments and subscriptions are processed by Creem, which acts as the merchant of record. Subscriptions renew automatically until cancelled. A web subscription can be managed or cancelled through the billing provider; the effective cancellation date is shown in that billing flow.